Shipping Policy & Lead Time

Shipping Policy & Lead Time
The period from order submission to delivery is referred to as lead time. Lead time is the total time to process, fulfill, and deliver an order. Lead time can be from just a few days to four weeks depending upon the nature of your order. Please contact us if your order has a required delivery date to discuss your options.
Our customer service department can be reached at 1-800-456-1789 or info@allpadlocks.com.
International Delivery Addresses
Orders for delivery outside of the United States are delivered by UPS at the lowest priced service level available. Shipping charges only cover UPS delivery. Duties, brokerage fees, or taxes are not included and may require additional funds at the time of delivery. Return shipping fees for refusal of an order will be charged to the customer.  
Order Processing
Orders must be entered into our order entry system before they can be fulfilled. This procedure is called order processing. Order processing occurs within 24 hours of receipt. We will contact the customer immediately if an order cannot be processed due to incomplete or conflicting information provided on the order.  
Order Fulfillment
The time required to package and prepare an order for shipping can take from 1 day to 3 weeks. Orders for stock hardware are fulfilled in our warehouse and are ready to ship in 1 to 3 days. Orders for non-stock hardware such as padlocks that are keyed to a particular non-stock key code may take up to 3 weeks to be fulfilled since most non-stock models must be built-to-order.
Order Delivery
Order delivery is the time-in-transit from our warehouse to the final destination. The various shipping options are listed below.
US Postal Service Delivery (1 to 4 days-in-transit)
The US Postal Service delivery option is available for addresses in the Continental USA, Alaska, and Hawaii for all orders. Transit time is 1 to 4 days depending upon the distance from Essington, PA.
UPS SurePost (3 to 7 days-in-transit)
The SurePost service level is a ground delivery option available for addresses in the Continental USA for orders under 10 lbs. UPS delivers the package to the US post office nearest to the destination address and the US Postal Service makes the final delivery. Transit time is 3 to 7 days depending upon the distance from Essington, PA.
UPS Ground (1 to 5 days-in-transit)
The UPS ground delivery option is available for addresses in the Continental USA for all orders. Transit time is 1 to 5 days depending upon the distance from Essington, PA.
UPS 2ND Day Air (2 days-in-transit)
The UPS 2nd Day Air delivery option is available for addresses in the Continental USA, Alaska, and Hawaii for all orders. Transit time is 2 days. Orders must be received before 12 PM EST.
UPS Next Day Air (1 day-in-transit)
The UPS Next Day Air delivery option is available for addresses in the Continental USA, Alaska, and Hawaii for all orders. Transit time is 1 day. Orders must be received before 12 PM EST.